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David Perez

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David Perez

IT Leader · Technical Presales & Solutions Engineering · AI Automation

Bolivar, MO (Springfield area) · davidperez.pro · linkedin.com/in/david-p-385892142

Summary

IT leader, technical seller, and AI builder with 20+ years across regulated finance, biotech, and managed services. I have founded and sold an MSP, built a corporate IT team from one technician to six, led infrastructure rebuilds across 15 locations, and run presales for a new MSP practice. I translate complex technology into business outcomes and make sure solutions work in the field. Today I use prompt engineering and AI-assisted development to design and ship production software, including a multi-tenant quote-to-cash SaaS, and to automate IT operations.

Experience

Account Manager

MYTE Technologies (Remote)

Apr 2025 – Present

  • Run full-cycle business development across inbound, outbound, and channel-partner motions for SMB clients.
  • Assess technology gaps with business owners and design managed IT, cybersecurity, cloud, and helpdesk solutions.
  • Grew the largest client relationship to $72K in annual value; support a portfolio of ~200 managed endpoints.
  • Built custom AI integrations (MCP servers) automating network management across 10+ sites and MSP ticketing workflows.
  • Translate complex technical solutions into clear business value for non-technical stakeholders.

Engineering Team Lead

Hyper Networks (Remote)

Jan 2024 – Nov 2024

  • Recruited to build and lead a new managed services practice inside an established IT infrastructure and ISP provider serving Nevada casinos and businesses nationwide.
  • Led presales and business development, designing and proposing IT and cybersecurity solutions alongside sales executives and engineers.
  • Shaped the MSP go-to-market strategy and growth roadmap with executive leadership.
  • Developed vendor relationships and attended industry events to identify new tools, partnerships, and revenue opportunities.
  • Role concluded when an acquisition refocused the company.

Sr. IT Manager

BioLife Solutions

Nov 2021 – Apr 2024

  • Inherited a fragmented IT department in a regulated biotech and grew the team from one technician to a trained team of six.
  • Led a full infrastructure overhaul across 15 locations, including the headquarters campus: firewalls, managed switches, servers, wireless, backups, workstations, and structured cabling.
  • Centralized a critical application server (Elpro) on AWS and built site-to-site VPN tunnels from all 15 locations to the cloud-hosted environment.
  • Deployed primary and redundant ISPs as part of the network redesign.
  • Rolled out a new VoIP phone system company-wide across all 15 locations.

Founder

Mountain West Technologies

Jan 2017 – Nov 2021

  • Founded the business in 2017 while still working at Security Service FCU, then went full-time in 2019.
  • Grew the managed services provider from zero to 25 clients in its first 12 months.
  • Led full infrastructure replacements for SMB clients: retiring legacy systems and implementing modern networking, security, and server environments.
  • Delivered ongoing managed services: monitoring, proactive maintenance, and end-user support.
  • Negotiated and completed the sale of the business.

Network Specialist III

Security Service Federal Credit Union

Apr 2005 – Jan 2019

  • Started as a telephone teller in 2005, moved to the help desk in 2007, and advanced to Network Specialist III, navigating a full organizational merger along the way (formerly Family First Federal Credit Union).
  • Administered Active Directory, including user provisioning, group policy, and access management.
  • Supported and maintained Avaya VoIP phone systems across the organization.
  • Supported network closet builds and infrastructure upgrades alongside senior engineers.
  • Managed vendors for cabling, ATMs, and software implementations.
  • Operated within a highly regulated environment with strict data privacy and security standards.

Selected AI Builds

QuoteHQ | In Production · myquotehq.com

Multi-tenant quote-to-cash SaaS for service businesses: AI-assisted proposals, e-signature, dual-pricing payments, recurring billing with autopay, QuickBooks sync, and a branded client portal. I also built a hosted MCP server with 100+ tools so AI agents can run real business workflows (proposals, invoices, client records) end to end.

AI-First PSA Platform for MSPs | MSP Software

Ticketing, time tracking, invoicing, and AI-driven triage, integrated with SyncroMSP RMM. I write the core code and direct a contract engineer.

Network & MSP Automation | AI Automation

Custom MCP servers that let AI agents handle network management across 10+ sites and automate MSP ticketing workflows.

Property Management Application | Web Application

Tenant management, online rent collection, and vendor coordination for repairs.

Client Affiliate Portal | Paid Client Build

Designed and delivered an affiliate management portal for a client. I provide ongoing hosting on Railway and maintenance.

Skills

Infrastructure:
LAN/WAN, VLANs, Firewalls, Wireless, DNS/DHCP, Site-to-Site VPN, Windows Server, Active Directory, VMware, AWS, Azure, Backup & Disaster Recovery, VoIP, Structured Cabling, Cybersecurity
Sales & Presales:
Technical Presales, Consultative & Channel Selling, Solution Design, Demos, Proposals, Contract Negotiation, Account Management, Pipeline Management
Leadership:
IT Team Building, Hiring & Training, Multi-Site Operations, Vendor Management, Go-to-Market Strategy
AI & Development:
Prompt Engineering, AI-Assisted Development (Claude Code), MCP Server Design, Workflow Automation, Next.js, React, TypeScript, Supabase, Vercel, Railway, REST APIs